Rocketspark
Update - The outage with our email provider is still ongoing. We've been able to support many of our customers with an alternative email solution and we're in direct contact with the affected customers. If you've been impacted, and we've not yet contacted you, please contact us at support@rocketspark.com
Dec 09, 2022 - 16:51 NZDT
Update - The outage of the exchange email service we provide through our email supplier Rackspace is continuing to affect a small number of customers who are unable to send or receive email. Due to the length of the outage and limited updates from Rackspace the Rocketspark team have been working on an alternative solution and have tested this solution with two customers with successful restoration of an email service for them. We are currently in the process of contacting affected customers to advise of the options.
Please be assured that we are treating this as the sole priority for our senior team.

If you are an affected customer and have messaged us via your website dashboard you won’t be receiving an email reply but you will be able to see our responses in the Conversations area of your dashboard.
Please see this guide for accessing Conversations
https://support.rocketspark.com/hc/en-us/articles/115010442868-How-do-I-contact-Rocketspark-for-support-

Dec 05, 2022 - 16:01 NZDT
Update - Our email provider has temporarily shut down part of their email service due to a security incident. They have provided us with a temporary solution to get your emails up and running again which we are currently working through.

If you are affected, and unable to send or receive emails, please get in contact with us from an alternative email address that is not connected to your domain and we'll get back to you as soon as possible.

Dec 04, 2022 - 12:41 NZDT
Identified - Our email providers are investigating an issue that is affecting our Hosted Exchange environments. More details will be posted as they become available. For real-time updates, visit https://status.apps.rackspace.com/index/viewincidents?group=2
Dec 03, 2022 - 12:16 NZDT
Australia Operational
90 days ago
99.98 % uptime
Today
New Zealand Operational
90 days ago
99.95 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
USA Operational
90 days ago
99.97 % uptime
Today
Design Studio Operational
90 days ago
100.0 % uptime
Today
Xero API Order Integration (More info @ https://status.xero.com/) ? Operational
Email Service Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022

Unresolved incident: Hosted Exchange Disruption.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Dec 4, 2022
Dec 3, 2022
Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.